Suggestion for the Allen County Public Library: Don't follow this example of the Bartholomew County Library Whatever the increase in fines collected, it will be more than offset by the bad feelings generated, especially if the agency uses some of the more notorious collection techniques:
The library loses about $50,000 a year in items that aren't returned. To recoup that money, they hired a collection company to bring in fines and books.
[. . .]
Once a patron is turned over to collection and still refuse to pay, it could become a negative mark on your credit report. If you still don't pay, you could end up in court.
A library should have the reputation of being the most customer-friendly institution in town, don't you think?
