If you want the "gentle approach," hire an Indiana company:
Salt Lake City's library system is hiring an outside collection agency for some muscle.
But bounty hunters collecting library booty this isn't.
Instead, the library hired an Indiana company noted for its "gentle" approach. Plus, the city won't be referring culprits to credit agencies - even if they spurn the collection agents' attempts.
Those agents, by the way, aren't trained in arm-twisting. Unique Management recruits from a Southern Baptist Seminary in nearby Louisville, Ky.[. . .]
Missing material is a national problem. Unique Management counts 750 public libraries on its client list.
"Knock, knock."
"Who's there?"
"Library Police."
"What do you want?"
"You have 10 overdue books, and we want them back right now, or things are going to get ugly, you scumbag."
"What about the 'gentle approach'?"
"You scumbag, sir."
