Granted, the quality of the product and the service may have deteriorated at Starbucks. It can happen to any company. But their solution is to promise perfection?
A day after shutting down most of its U.S. shops for three hours to retrain baristas on espresso basics, Starbucks is welcoming customers back Wednesday with a new promise posted in stores: "Your drink should be perfect, every time. If not, let us know and we'll make it right."
I stop in occasionally, but I've avoided the Starbucks habit. Why pay $3 or $4 a cup for something I can make just as strong myself? You know the best cup of coffee? The next one. (Based on a very old joke with a much more vulgar ending. Think how you cool a cup of coffee.)